Frequently Asked Questions (FAQ)
What does Codes Supply sell?
We sell digital products such as game-related products, activation codes, vouchers, and other digital items displayed in our catalogue.
How will I receive my order?
Orders are delivered electronically. Depending on the product, delivery may be made by email and/or through your account or order page.
How long does delivery take?
Most orders are delivered shortly after successful payment. Additional verification or technical checks can occasionally cause delays. If you have not received your order within 24 hours, contact us.
Are there delivery fees?
No physical shipping or delivery fee is charged for digital products. Your total payable amount is displayed at checkout before payment.
Can I get a refund?
Refund eligibility depends on the circumstances and whether the digital product has already been delivered, revealed, activated, or redeemed. Please see our Refund & Return Policy for the exact process, method, and timing.
How do I request a refund?
Email [email protected] with your order number, purchase email, product, and reason for the request. Complete requests are normally reviewed within 7 business days.
What payment methods are accepted?
Available payment methods are displayed during checkout and may vary depending on your location and transaction.
What should I do if my code does not work?
Do not repeatedly attempt to redeem it. Contact [email protected] with your order number and details or screenshots of the error so that we can investigate.
How can I contact support?
Email us at [email protected].