Refund & Return Policy
We want every order placed through Codes Supply to be clear and straightforward. Because we sell digital products and activation codes, returns work differently from returns of physical goods.
How to request a refund
To request a refund, contact us at [email protected] and include your order number, the email address used for the purchase, the product concerned, and the reason for your request. We will review the request and may ask for screenshots or other information needed to verify the issue.
Refund eligibility
A refund may be available where a digital product has not been delivered, is defective, is not as described, or cannot be used because of an issue attributable to the product supplied by us. A change of mind may not qualify for a refund after a digital code has been revealed, delivered, activated, redeemed, or otherwise made available for immediate use, subject to any mandatory consumer rights that apply.
Method of refund
Approved refunds are returned to the original payment method used for the purchase. We do not normally issue refunds to a different card, bank account, payment account, or third party.
Timing
We aim to review complete refund requests within 7 business days. Once a refund is approved and submitted, the time for the funds to appear depends on the payment provider or financial institution and may take additional business days.
Duplicate or incorrect orders
If you believe you were charged more than once or received an incorrect product, contact us as soon as possible and do not redeem or activate the affected code while the request is being reviewed.
Consumer rights
Nothing in this policy limits any mandatory consumer rights that apply to your purchase.
Contact
Tao.d OÜ, registry number 12637352
Harju maakond, Tallinn, Lasnamäe linnaosa, Pae tn 25-47, 11414
Email: [email protected]